Privacy Policy — 62vip

62vip ("we", "us", "the Platform") is committed to protecting the privacy and personal data of every individual who registers as a member or otherwise interacts with the 62vip online betting and casino platform, accessible at https://62vip.bio. This Privacy Policy sets out in clear, plain terms how we collect, use, store, protect, and eventually dispose of your personal data.

This policy applies to all personal data collected through the 62vip website, any mobile-optimised version of that website, and any direct communications between you and 62vip's customer support team. It applies to all members located in Indonesia, including those accessing 62vip from Jakarta, Surabaya, Bandung, Medan, Bali, Semarang, Yogyakarta, and all other Indonesian cities and provinces.

62vip serves over 2.5 million registered members across Indonesia. We recognise that the trust our members place in us with their personal data is a fundamental part of our relationship, and we take that responsibility seriously. This policy is written in plain English and is intended to be fully transparent about our practices.

For the purposes of this Privacy Policy, 62vip acts as the data controller in respect of the personal data of its registered members and website visitors. As data controller, 62vip determines the purposes for which personal data is processed and the means by which that processing is carried out.

62vip operates under an international gaming licence and processes personal data in accordance with internationally recognised data protection standards. Where 62vip engages third-party service providers to process personal data on its behalf (for example, KYC verification partners, payment processors, and platform infrastructure providers), those providers act as data processors and are bound by written data processing agreements that require them to handle personal data exclusively in accordance with 62vip's instructions and with appropriate security safeguards.

All data-related enquiries, access requests, correction requests, and deletion requests should be directed to 62vip's support team at the contact details provided in Section 15 of this policy.

62vip collects personal data across several categories, depending on your level of interaction with the platform. The table below provides a detailed breakdown:

62vip does not collect special categories of sensitive personal data (such as health data, racial or ethnic origin, religious beliefs, or biometric data beyond facial comparison for identity verification purposes) unless explicitly required for regulatory compliance and with your informed consent.

62vip uses the personal data it collects for the following purposes:

1. Account Management: To create, maintain, and administer your 62vip member account, including processing your registration, authenticating your identity at login, and managing account settings and preferences.
2. Service Delivery: To provide you with access to the full range of 62vip products and services, including sports betting on BRI Liga 1, the EPL, Champions League, and international fixtures; live casino tables; slot games from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and other providers; and specialty games.
3. Payment Processing: To process deposit and withdrawal transactions via your nominated Indonesian bank account or e-wallet, and to maintain accurate records of your financial transactions with 62vip in IDR.
4. Identity Verification (KYC): To verify that you are at least 21 years of age, that you are the person you claim to be, and that your payment accounts are registered in your own name — as required by 62vip's anti-money-laundering and responsible gaming obligations.
5. Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct as defined in 62vip's Terms & Conditions.
6. Responsible Gaming: To monitor betting patterns and account activity for indicators of problem gambling, to enforce any self-exclusion or deposit limit tools you have activated, and to provide responsible gaming interventions where appropriate.
7. Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide 24/7 support via live chat and email through our Indonesian-speaking support team.
8. Legal & Regulatory Compliance: To comply with applicable legal, regulatory, and anti-money-laundering obligations, including responding to lawful requests from competent authorities.
9. Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, features, and user experience of the 62vip platform.
10. Marketing Communications: To send you promotional offers, bonus notifications, and seasonal promotions (such as Idul Fitri, Ramadhan, and Indonesian Independence Day promotions), where you have given your consent to receive such communications and have not subsequently withdrawn that consent.

62vip processes your personal data on the following legal bases:

• Contractual Necessity: Processing of identity data, contact data, financial data, and account activity data is necessary to perform the contract between you and 62vip — specifically, to provide the betting and gaming services you have registered to use.
• Legal Obligation: Processing for KYC/AML verification, fraud prevention, responsible gaming compliance, and regulatory reporting is necessary to comply with 62vip's legal obligations under its international gaming licence and applicable financial crime prevention frameworks.
• Legitimate Interests: Processing of technical data and communications data for platform security, fraud detection, and service improvement is carried out on the basis of 62vip's legitimate interests in operating a secure and high-quality betting platform, balanced against your right to privacy.
• Consent: Processing for direct marketing communications is carried out on the basis of your freely given, specific, informed, and unambiguous consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

62vip uses cookies and similar tracking technologies to improve your experience on the platform, maintain your login session, remember your preferences, and analyse how the platform is used. The categories of cookies used are as follows:

62vip does not use third-party advertising cookies or behavioural targeting cookies. You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to log in and use the platform.

62vip does not sell, rent, or trade your personal data. We may share your data only in the following limited circumstances and only to the extent necessary for the stated purpose:

1. KYC & Identity Verification Partners: 62vip works with specialist identity verification service providers to process KYC documents. These providers act as data processors under written agreements and are prohibited from using your data for any purpose other than identity verification on 62vip's behalf.
2. Payment Processors: To process your deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, and LinkAja, we share the minimum necessary financial data with the relevant payment processing partners.
3. Platform Infrastructure Providers: Cloud hosting, database management, and cybersecurity service providers who support the technical operation of the 62vip platform may have access to personal data as part of providing those services. All such providers are bound by strict data processing agreements.
4. Game Content Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive anonymised session identifiers to facilitate game delivery. These providers do not receive your name, contact details, or financial data.
5. Legal & Regulatory Authorities: 62vip will disclose personal data to competent law enforcement agencies, regulatory bodies, or courts where required to do so by a lawful order, warrant, or legal obligation. 62vip will notify you of such disclosure where legally permitted to do so.
6. Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of 62vip's assets, personal data held by 62vip may be transferred to the successor entity. You will be notified of any such transfer and any material change to how your data is processed.

As an internationally operated platform, 62vip may process and store personal data on servers located outside Indonesia. Where personal data is transferred outside Indonesia, 62vip ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that required under internationally recognised data protection frameworks.

Safeguards for international transfers include contractual clauses that impose equivalent data protection obligations on the recipient, the use of certified and audited cloud infrastructure providers, and the application of encryption both in transit and at rest across all storage locations.

By registering an account with 62vip, you acknowledge and consent to the transfer of your personal data to servers located outside Indonesia for the purpose of providing the services described in this Privacy Policy.

62vip retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal, regulatory, and anti-money-laundering obligations. The following retention periods apply:

Once the applicable retention period has expired, personal data is securely and irreversibly deleted or anonymised so that it can no longer be linked to any individual.

62vip implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: All data in transit is protected with 256-bit SSL/TLS encryption. Sensitive data at rest — including payment details, KYC documents, and password hashes — is stored using AES-256 encryption.
• Access Controls: Access to personal data within 62vip's systems is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Multi-Factor Authentication: 62vip's internal systems require multi-factor authentication for all staff access. Members are strongly encouraged to enable two-factor authentication on their own accounts for an additional layer of security.
• Penetration Testing: 62vip's platform infrastructure undergoes regular third-party penetration testing and vulnerability assessments to identify and remediate security weaknesses before they can be exploited.
• Incident Response: 62vip maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to members, affected individuals will be notified promptly and the appropriate regulatory authorities will be informed in accordance with applicable obligations.
• Provably Fair Systems: Game outcomes are generated by certified random number generators (RNGs) that are independently audited. Certified Provably Fair systems are in place for applicable game categories.

62vip applies mandatory age verification (KYC) to all registered accounts. Any individual who misrepresents their age during registration will have their account permanently closed and any associated balance will be held pending investigation. 62vip encourages parents and guardians to use parental control software to prevent minors from accessing online gambling platforms.

If you believe that a minor has registered an account on 62vip, please contact our support team immediately at [email protected] so that we can take prompt action.

62vip may send you promotional communications — including bonus offers, deposit match promotions, free bet offers, and seasonal promotions aligned with Indonesian cultural events such as Idul Fitri, Ramadhan, Indonesian Independence Day (17 August), and Nyepi — via email and/or SMS to your registered contact details, subject to the following conditions:

1. Consent Required: Marketing communications are sent only where you have given your explicit consent during the registration process or at a subsequent point via your account settings.
2. Opt-Out at Any Time: You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings, by clicking the unsubscribe link in any marketing email, or by contacting 62vip's 24/7 support team.
3. Service Communications Exempt: Transactional and service communications — including deposit confirmations, withdrawal notifications, KYC status updates, account security alerts, and responsible gaming notifications — are not marketing communications. These are sent regardless of your marketing consent setting because they are necessary to the performance of your contract with 62vip.
4. No Third-Party Marketing: 62vip does not share your contact details with any third party for the purpose of sending you their own marketing communications.

To exercise any of the data rights described in the "Your Data Rights" section above — including access, rectification, erasure, restriction, portability, or objection — please submit a written request to 62vip's support team. Requests should be submitted via email to [email protected] and should clearly identify:

• Your full registered name and account username;
• The specific right you wish to exercise;
• Sufficient detail to allow us to locate and process the relevant data;
• A copy of your registered identity document (KTP or passport) for identity verification purposes.

62vip will acknowledge your request within 5 business days and will provide a substantive response within 30 calendar days of receipt of a verified request. In complex cases requiring additional processing time, 62vip may extend this period by a further 30 days, with prior notification to you.

There is no charge for exercising your data rights under normal circumstances. If requests are manifestly unfounded, repetitive, or excessive, 62vip reserves the right to charge a reasonable administrative fee or decline to act on the request, with written explanation.

62vip reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, 62vip will notify registered members via email to their registered address and via an in-platform notification, at least 14 days before the amended policy takes effect.

The current version of this Privacy Policy is always available on this page, together with its effective date. Continued use of the 62vip platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy. If you do not agree with any amendment, you should cease using the platform and request account closure before the amendment's effective date.

This Privacy Policy was last reviewed and updated on January 1, 2026. It supersedes all previous versions.

For any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data , please contact the 62vip data protection team using the details below:

Our support team is staffed around the clock, with native Indonesian-speaking agents available at all hours to assist members across Jakarta, Surabaya, Bandung, Medan, Bali, and all other regions of Indonesia. All data-related correspondence is handled confidentially and in accordance with this Privacy Policy.